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Closed Captioning Best Practices for State Governments

Closed Captioning Best Practices for State Governments

State governments have a lot of opportunities around video content, and are taking advantage of it. Meetings, from committees to interim task force debriefings, can be streamed to expand reach and participation from communities on a broader level. However, when presenting this content, the question of accessibility comes into play, and with it the inclusion of closed captions.

Late in 2016, the U.S. Department of Justice was looking to revise the Americans with Disabilities Act Title II regulations. A possible outcome was to establish requirements for making services, programs or activities offered by state and local governments to the public via the Web accessible. The reason for this belief was that the 2010 update stated: “The Department intends to engage in additional rulemaking in the near future addressing accessibility in these areas and others, including next generation 9–1–1 and accessibility of Web sites operated by covered public entities and public accommodations.” However, this was not reflected in the 2016 update, putting an indeterminate timetable on captions possibly being required in the future. However, some states have already adopted regulations on their own requiring captions for online video on state web sites.

For those paving the path toward captioning now, before a requirement goes into law, this article presents closed captioning best practices for state governments. This entails formatting and judgement decisions, along with ways to scale the actual creation of captions as well for both live and on-demand content.

If you would like to learn more on this topic be sure to download this white paper on AI Closed Captioning Services for Local and State Governments as well.


DTLS Streaming Protocol: Encryption in Transit for Live

DTLS Streaming Protocol: Encryption in Transit for Live

Need additional ways to safeguard your live streaming video content while in transit?

IBM’s video streaming and enterprise video streaming solutions can work with a virtually secure streaming protocol. This provides DTLS (Datagram Transport Layer Security) encryption from the encoder, sending the live streaming content, to the ingest servers at IBM receiving it.

Note that this is an added service. Contact us to learn more details if you are interested in encrypting your live streaming content in transit through a DTLS streaming protocol.


IBM Named a Challenger: 2018 Gartner Magic Quadrant for Enterprise Video Content Management

IBM named a Challenger: 2018 Gartner Magic Quadrant for Enterprise Video Content Management

In 2016, shortly after its acquisition of Ustream, IBM was placed in the Niche Players quadrant. Fast forward two years, and we see IBM now placed in the Challengers quadrant and close to crossing over into the Leaders quadrant. We’re excited by our new positioning in the Magic Quadrant and recognition by Gartner for both ability to execute and completeness of vision.

IBM believes the improvement in overall placement is due to the company’s strong leadership in applying artificial intelligence (AI) to video solutions (such as integrating IBM Watson for automated captioning and video enrichment), successful global partner momentum, and significant enterprise video product enhancements.

Download a copy of the full report.


Enterprise Video Use Cases and Case Studies

Enterprise Video Use Cases and Case Studies

Out of 1,512 corporate executives, 81% describe online video as an effective tool for communicating work-related information. That’s an undeniable movement toward video within the enterprise… but what are they using it for? What manner is video being deployed that executives are seeing value in?

This article spotlights prominent enterprise video use cases to explore inside your own company. It also highlights major case studies for several of them for further inspiration.

If a downloadable version, focusing just on use cases, is preferred, download Using Video for Internal Corporate Communications, Training & Compliance white paper.


Multi-CDN Enhanced by Software Defined Delivery

Multi-CDN Enhanced by Software Defined Delivery

Interested in attracting huge audiences with your video content, be it a sports game or a large scale enterprise town hall? Worried about how a delivery infrastructure might handle it?

The live streaming market has continued to mature. We’ve come a long way from 1995 when RealNetworks streamed the first baseball game or when Seattle’s Paramount Theater placed the first symphony online. As that market has matured, the desire for improved performance has increased in tandem. One method of achieving that is moving beyond a single point of end viewer distribution. Rather than rely on a single network or CDN (content delivery network), organizations can achieve mass scale through utilizing a multi-CDN approach.

This article addresses the benefits of utilizing multiple CDNs for video delivery, use cases and discusses an enhanced software defined approach for improved delivery. If you want a deeper dive on this topic, download this Scaling Video Delivery to Reach Massive Audiences white paper.


6 Tips to Shoot Better Enterprise Video with Your Phone

6 Tips to Shoot Better Enterprise Video with Your Phone

As smartphones have advanced, more and more people are reaching for their phones to record and share video content — even in the business world. From capturing some trade show footage to an impromptu interview with a product expert, there can be a variety of use cases that might prompt something to be captured from a smartphone for enterprise use.

But is it possible to create quality videos using just your iPhone or Android device? We’ll cover some tips to help you shoot better enterprise video with your phone. As a result, this will set up you or others in your company to be better prepared to capture something that looks high quality right from your phone. If you are planning to use your phone to do a live broadcast, also be sure to download our 5 Pro Tips for Live Video Production datasheet as a guide.

  1. Location
  2. Light it up
  3. Frame it up
  4. Adjust the exposure
  5. Make it sound good
  6. Remember, content is still king


Streaming Media Readers’ Choice Awards 2018 Winner

Streaming Media Readers' Choice Awards 2018 Winner

Winners for the Streaming Media Readers’ Choice Awards 2018 have been announced. As selected by users, the awards represent the exemplary services and products in the industry, from platforms to hardware offerings. This year, IBM took home four awards at the ceremony in the following categories:

– Closed Captioning Solution
– End-to-End Workflow Solution
– Enterprise Video Platform
– Media & Entertainment Video Platform

We’d like to thank all of our users for their continued support. For more information on the awards, including our history at them, please read on.


How to Live Stream in Multiple Languages

How to Live Stream in Multiple Languages

Interested in learning how to live stream in multiple languages? Offering multi-lingual content as part of your video strategy can be a great way to broaden attendance and improve asset comprehension. It can also allow more people to share in the excitement of live video, enjoying in-the-moment experiences while being able to appreciate the details.

IBM Watson Media has added the ability to broadcast live content in multiple languages. This allows broadcasters to publish a video stream and then include multiple audio streams as part of the same live broadcast. Consequently, being able to effectively produce content for more people in more places. This also fits into one of the video trends of 2018, which saw a notable increase in the global viewership of content.


Captioning at the Speed of Live for Accessible TV

Captioning at the Speed of Live for Accessible TV

When news breaks, television news crews do what they do best: hustle to the scene to get the word out quickly, accurately and often under daunting conditions.

Their work has enormous impact: Even in a new era of instant-access to digital news on the Internet, television remains a go-to resource. The September 2017 State of the News survey by the Pew Research Center found more people get their news from television than any other source. What’s more, Pew found most of those TV news viewers get their news from their local TV stations and their companion websites.

Understanding the scope and social impact of TV news helps to explain why it’s disappointing to news directors and station managers that coverage isn’t always accurate and available for a significant share of the audience – people who rely on written text, not spoken language, to know what’s happening. To highlight this, we cover the importance of making accessible TV possible, even for live television content, through advancements happening around automation thanks to AI (artificial intelligence).

For more depth on the topic of using AI for captions, also download this white paper which goes over some of the solutions available from the Weather Company and IBM Watson Media: Captioning Goes Cognitive.


Avoid These 13 Live Streaming Video Mistakes

Avoid These 13 Live Streaming Video Mistakes

The live stream video begins, and the carefully prepared speaker begins addressing an audience of thousands of viewers. The presentation is going smoothly until, just a few minutes into the opening keynote, the video freezes. Some viewers sound the alert in the chat window, others try checking their own connection. But many viewers have left: On average, one in five viewers will immediately stop watching a stream with poor video quality and never return.

Most of the time, common live streaming video mistakes—poor sound quality and a broken (or unattended) chat function, among others—are easily avoided with careful advance work. Organizations new to streaming video should heed this advice from Jeff Irwin, customer success manager for IBM Watson Media. In the process of helping customers implement and manage streaming video, Irwin has identified common mistakes that stand in the way of streaming events and their viewers. So follow these 13 tips to avoid any unlucky mishaps on your next broadcast.

Note that this list assumes that you are using a platform that is scalable, able to reach large audiences without crashing, and is mobile friendly, having adaptive bitrate delivery. If not, these would be priorities as well.

  1. Failing to account for variables
  2. Ignoring audio quality
  3. Not checking your audio
  4. Forgetting to confirm adequate bandwidth
  5. Discounting the importance of your location
  6. Having no lighting plan
  7. Failing to promote the event
  8. Being late
  9. Not running pre-show content
  10. Making a weak first impression
  11. Not engaging your audience
  12. Skipping the chat moderators
  13. No follow up, CTA or post event strategy


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