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Captioning at the Speed of Live for Accessible TV

Captioning at the Speed of Live for Accessible TV

When news breaks, television news crews do what they do best: hustle to the scene to get the word out quickly, accurately and often under daunting conditions.

Their work has enormous impact: Even in a new era of instant-access to digital news on the Internet, television remains a go-to resource. The September 2017 State of the News survey by the Pew Research Center found more people get their news from television than any other source. What’s more, Pew found most of those TV news viewers get their news from their local TV stations and their companion websites.

Understanding the scope and social impact of TV news helps to explain why it’s disappointing to news directors and station managers that coverage isn’t always accurate and available for a significant share of the audience – people who rely on written text, not spoken language, to know what’s happening. To highlight this, we cover the importance of making accessible TV possible, even for live television content, through advancements happening around automation thanks to AI (artificial intelligence).

For more depth on the topic of using AI for captions, also download this white paper which goes over some of the solutions available from the Weather Company and IBM Watson Media: Captioning Goes Cognitive.


Avoid These 13 Live Streaming Video Mistakes

Avoid These 13 Live Streaming Video Mistakes

The live stream video begins, and the carefully prepared speaker begins addressing an audience of thousands of viewers. The presentation is going smoothly until, just a few minutes into the opening keynote, the video freezes. Some viewers sound the alert in the chat window, others try checking their own connection. But many viewers have left: On average, one in five viewers will immediately stop watching a stream with poor video quality and never return.

Most of the time, common live streaming video mistakes—poor sound quality and a broken (or unattended) chat function, among others—are easily avoided with careful advance work. Organizations new to streaming video should heed this advice from Jeff Irwin, customer success manager for IBM Watson Media. In the process of helping customers implement and manage streaming video, Irwin has identified common mistakes that stand in the way of streaming events and their viewers. So follow these 13 tips to avoid any unlucky mishaps on your next broadcast.

Note that this list assumes that you are using a platform that is scalable, able to reach large audiences without crashing, and is mobile friendly, having adaptive bitrate delivery. If not, these would be priorities as well.

  1. Failing to account for variables
  2. Ignoring audio quality
  3. Not checking your audio
  4. Forgetting to confirm adequate bandwidth
  5. Discounting the importance of your location
  6. Having no lighting plan
  7. Failing to promote the event
  8. Being late
  9. Not running pre-show content
  10. Making a weak first impression
  11. Not engaging your audience
  12. Skipping the chat moderators
  13. No follow up, CTA or post event strategy


Q&A with Nick Barber, Sr. Analyst with Forrester Research on Video and AI

Q&A with Nick Barber, Sr. Analyst with Forrester Research on Video and AI

We asked a few questions recently to Nick Barber, senior analyst with Forrester Research on video and what’s changing with the advancements of artificial intelligence (AI).  Here’s what Nick had to say based on his research around enterprise video and related communications technology.

You can hear more from him on through this on-demand webinar: Transform the Employee Experience with AI Driven Video Communications.


4 Live Video Analytics You Shouldn’t Ignore

4 Live Video Analytics You Shouldn't Ignore

There’s a gold mine of data in live video streams — data that can guide communications programs and help organizations refine future presentations. Important engagement clues are buried deep in the data: How long are viewers actually tuning in to company video? Are they responding to calls to action? How often are they engaging?

During any live stream, metrics are key for assessing performance, spotting trends and honing everything from a video’s message to its quality. Here are four impactful (and often overlooked) data points to collect from your live video analytics to get a complete picture of the event’s success.


Content Innovation Awards 2018 Winner: IBM Watson Captioning

Content Innovation Awards 2018 Winner: IBM Watson Captioning

This week in Cannes, France, IBM Watson Captioning was honored in the Advanced TV Innovation of the Year category at the Content Innovation Awards 2018. The award highlights technology that has improved the TV experience, overcome challenges to the market or enabled viewers in new ways. In this respect, IBM had recently launched IBM Watson Captioning Live, which debuted in April of 2018 to offer live intelligent closed captions for broadcast networks.

The solution, which aids in automated caption generation, helps solve some of the most critical issues facing live content creators today in providing captions. This includes both the ability to scale caption generation and in regards to accuracy, all through infusing the technology with artificial intelligence. This article details what is IBM Watson Captioning and some background on the Content Innovation Awards. For even more information on this technology, also download our white paper Captioning Goes Cognitive: A New Approach to an Old Challenge.


ECDN Provider Features and How to Find the Best Solution for You

ECDN Providers and How to Find the Best Solution for You

71% of executives describe distributing video without harming the corporate network as a top priority purchase decisions in streaming technology.

Video, especially live video where large simultaneous audiences can occur, is a very bandwidth intensive process. Without a proper delivery strategy in place, it can easily compromise the network, halting other activities that might require network bandwidth. So what does a proper strategy look like? Well it often includes an ECDN (Enterprise Content Delivery Network) solution.

This article tackles this topic of ECDN provider features and how to find the best solution for you. It will arm you with a better understanding of features that are out there to help you start to build a checklist of what’s important based on your needs and scope out your optimal setup. This includes considerations like ease of use and monitoring capabilities alongside the different types of available solutions, including efficient delivery over unicast networks and multicast options.

For those looking for even more information on this topic, including comparing unicast, multicast and P2P options along with firewall considerations, download our Internal Video Delivery Without Bottlenecks eBook.


Streaming Video Analytics API and Developer Tools

Streaming Video Analytics API and Developer Tools

Looking for a streaming video analytics API and other developer tools related to video metrics?

IBM has expanded the analytics options available to IBM video streaming and enterprise video streaming users. This includes a set of APIs that allows developers to take metrics related to their video content and infuse them into other applications. These available analytics can be used to track content broadly, seeing metrics on all content. However, they can also be used to track individual usage, associated with an email address gathered either after a user authenticates for restricted internal content or fills out a registration gate for video marketing content.

This article covers what type of data you can get through using the streaming video analytics API, where to find them and API use cases. Some of these are focused on the idea that they will be used for video marketing, while others on the very different use case of internal comms. For the latter, also be sure to download our Using Video for Internal Corporate Communications, Training & Compliance white paper as well.


Cloud Video Editing and Chaptering

Cloud Video Editing and Chaptering

Looking for cloud video editing capabilities? Tools that can let you trim content online while also looking into value adds like the ability to chapter content for better accessibility?

IBM Watson Media offers capabilities for content owners to modify videos, either uploaded or archived from previous live sessions, online. This is non-destructive, meaning changes can be reverted, and is collaborative as multiple managers and admins can utilize the same account to edit video content.

This article covers this feature set along with highlighting improvements that have been made, moving the technology to being HTML5 based. Also be sure to register for our Getting Started with Enterprise Video Management webinar as well, which will cover this and any additional improvements and features to the IBM Watson Media services.


Deploy ECDN through AT&T FlexWare

Deploy ECDN through AT&T FlexWare

Want to improve the end user experience while simultaneously removing strain on your site’s wide-area network?

Through using IBM Enterprise Content Delivery Network (ECDN) and AT&T FlexWare, companies will get a fully managed service for enabling delivery of streaming video within their enterprises. This encompasses reducing strain on the network for the main offices down to smaller locations to achieve a scalable streaming video solution.

This article covers what is ECDN technology, the benefits of it and why you should be using it with AT&T FlexWare. It also details how it works as part of the overall SD-CDN (Software Defined Content Delivery Network) process. To learn more about this, also download our SD-CDN: Scaling Video Delivery to Reach Massive Audiences white paper.


Salesforce Case Study Video: Broadcasting Dreamforce Online

The Salesforce platform provides users a 360 degree view of their customers, helping them connect and nurture relationships in a whole new way. An initiative at the company is Salesforce Live, which has webcasts, productions and events, including a live broadcast of Dreamforce.

Hosted in downtown San Francisco by Salesforce, Dreamforce is an annual, massively attended conference. Bringing together a mixture of thought leaders and professionals, the event has historically attracted over 170,000 people to attend. The focus of the show is often on keynote addresses, training sessions and networking events among many other activities that take place at the conference.

When it came to the topic of expanding the audience for the venue, online proved a natural fit. “Streaming is a huge part of Dreamforce, has been for many years,” said Michael Rivo, Business Director of Salesforce Live. “We put a big effort into driving large audiences for our Dreamforce broadcast. For the past several years we’ve had millions of viewers in real time watching the live stream of the broadcast.”

To help achieve this goal, the underlying technology had to be accessible and reliable while creating an overall high quality production for online viewers. For more information on the infrastructure used to support the large audiences, be sure to download this Live Video Delivery System Built for Scalability white paper as well.


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