In case you are experiencing trouble with video playback, please try the following:

• Check your network connectivity, in case it's unstable or slow, you may manually change the bitrate of the video to a lower setting.

• If you do not have a network connection, please try watching the video later.

• Otherwise try reloading the webpage the video player is on to check if this resolves the issue.

• If the problem still persists please send an error report using the form on the following link.

Troubleshoot playback issue

Select the issue you are experiencing and create an issue ID to report it to your support team.